Shark City Bites
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Shark City Bites
Shop Snacks →
We stand behind every order. If something's wrong, we fix it — no argument, no hoops.
Not happy with your order for any reason within 30 days of delivery? Email Daniel and we'll make it right — refund, credit, or replacement. Your call.
Email Daniel@scbvending.com within 48 hours of delivery with a photo. We'll reship the affected items or refund them within one business day. You keep everything — no return shipping required.
Our mistake, our fix. Email Daniel with your order number and what you received. We'll send the correct item next-day or refund the item — whichever you prefer.
Taste is subjective — we get it. Email Daniel, tell us what didn't land, and we'll credit your next order or swap the item. We'd rather fix it than lose you as a customer.
Allergic item, wrong contents, damaged on arrival — same policy. Email Daniel within 48 hours. Gift purchases are treated with the same guarantee as direct orders.
Email Daniel@scbvending.com with your order number. Approved refunds go back to your original payment method within 5–7 business days via Stripe.
Send to Daniel@scbvending.com. Include your order number (found in your confirmation email) and a brief description of the issue.
Damaged items or wrong orders — a single photo is enough. We won't ask for 6 angles and a police report.
Daniel reads every email. You'll hear back the same business day in most cases, never more than 24 hours.
Once approved, refunds are initiated the same day. Replacements ship next business day.
| Action | When it happens |
|---|---|
| Daniel approves refund | Same day you email, usually within a few hours |
| Stripe initiates the return | Same business day as approval |
| Appears on your card statement | 5–7 business days (bank dependent) |
| Replacement ships | Next business day after approval |
| Store credit issued | Same day — as a promo code emailed to you |
If you're unsure whether your situation qualifies, email Daniel anyway. We'd rather hear about a borderline case than have you go away unhappy.
Contact: Daniel@scbvending.com
Mon–Fri 9am–6pm PT · Usually replies same day
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